Auto-magic QA for your Support Team
Score every support case for your agents in no time at all with the power of Gen AI
Auto-magic Quality Assurance for your Service Team
Stop wasting time manually scoring support cases. Create your own custom checklist and let our AI do the rest. Get updates, comparisons, automatic recommendations and more!
How it Works
Score every case in seconds with your own custom checklist.
Step 1: Create your checklist
Define (or automatically generate) your Service Team's checklist. Check for grammar, tone, active listening - anything you need to ensure your team is delivering a great experience.
Step 2: Connect your support tool
Connect your support tool in a couple of clicks, and have all your tickets automatically and securely scored. We support Help Scout, HubSpot Service Hub, and more.
Step 3: Check your scores!
See a breakdown of your performance and recommendations on how to improve, by ticket, agent, or team. You'll also get a weekly report on your team's performance.
You’re 5 minutes away from
better quality support
No more manual scoring, no more sampling… automatically score every case!
Plans start at $45/month.
Frequently asked questions
Can’t find the answer you’re looking for? We can help, just get in touch and we’ll get back to you as soon as we can.
- What about the privacy of my data?
- We take your privacy very seriously. We do not sell your data to third parties, and we do not use your data for any purpose other than to score your support cases. You can check our privacy policy for more information.
- What if I use a different support tool?
- Right now we support Help Scout and HubSpot Service Hub. If you use a different support tool, reach out to us!. We’re actively expanding our integrations and can explore adding your tool to our supported list.
- Can Agents see their scores?
- You can decide! You can either show the scores to your agents, or keep them private and visible only to you and other managers on your team. We think it’s best to show them of course - then they can see how they're doing and improve their performance.
- Can customers see the scoring?
- No, customers will never see the scoring. We work solely with your existing support case data and will never contact your customers. No intrusive surveys or customer interactions are involved.
- Can I use a custom checklist?
- Absolutely! You can create your own checklist with any criteria you want. We'll score your cases based on your checklist, and you can see the scores for each case. You can be as detailed or lightweight as you want - it's up to you.
- How much does it cost?
- We have a free trial, plans starting at $45/month depending on the number of cases you score. You can view our pricing for more information.
- How does AI scoring work?
- Our AI analyzes your support cases based on the checklist you provide or our default criteria. It looks for specific patterns and markers in the case data to produce a reliable, consistent score for each case. There’s significantly less human error or bias in the scoring process this way, and you can be sure that every case is scored the same way.
- How accurate are the scores?
- Our scoring algorithm is designed to be highly accurate and consistent. However, if you find discrepancies, you can tweak the scoring model or contact our support team for assistance.
- What if I don’t have a checklist?
- No problem! We provide a default checklist based on industry best practices, which you can use right away. You can also tell us a little about your business and we’ll generate a recommended checklist - which you can customize as you go.
- What if I need help?
- Yes, we provide comprehensive support via chat and email. Our team is here to assist you with setup, troubleshooting, or general queries.