Pricing

Complete QA & Training for
Exceptional Support Teams

One platform for both QA scoring and agent training. AI-powered, automatic, and included in every plan – no separate LMS needed.

Starter

For teams with a few agents who are just starting on their Quality journey

$45 /month

1 manager
Up to 5 agents
200 scored conversations per month
Email support

Small

For smaller service teams who want to improve their service delivery quality.

$85 /month

Up to 4 managers
Up to 10 agents
400 scored conversations per month
Email support

Business

For businesses with larger service teams that need to take quality seriously

$245 /month

Up to 15 managers
Up to 50 agents
3,000 scored conversations per month
Email support

Enterprise

Get in touch

Unlimited scored conversations
On Premises installation
Phone & dedicated support available
Single Sign-On via SAML or Active Directory
Advanced security and compliance (SOC2 + ISO27001)
SCIM and HRIS integration

All prices are in USD.

Get your first scores and training for free!

Start your free trial today, no credit card required. Set up your first scorecard in 5 minutes and generate AI training modules from your existing materials.

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Frequently asked questions

What about the privacy of my data?: We take your privacy very seriously. We do not sell your data to third parties, and we do not use your data for any purpose other than to score your support cases. You can check our privacy policy for more information.
What's a "scored conversation?": Any conversation Quality Agent creates a score for - basically, one per support case/ticket (excluding spam, or conversations without a reply). Don't worry, there's no overage charges if you happen to temporarily exceed this limit.
What are "new training modules"?: Training modules are automatically generated quizzes based on your training materials (PDFs, docs, videos). Each module can contain multiple questions to test agent knowledge. The system recommends modules to agents based on their QA scores, targeting areas where they need improvement. Your plan includes a set number of new modules you can create each month.
What’s a "manager?": This is anyone who has full access to your account. They can see all conversations, plus view and edit any scores, and manage your team.
What’s an "agent?"?: Each unique person that answers a support case/ticket is an agent. Managers can also be agents, don’t worry - they won’t be double counted!
Can my team use my trial account?: Yes, the more the merrier! Your trial account is fully functional.
What if we need more training modules?: If you're approaching your plan's training module limit, we'll notify you. You can always upgrade to a higher plan for more modules, or reuse existing modules. Enterprise plans include unlimited training modules. Contact us if you need a custom arrangement.
Am I locked in to a contract?: Nope! We’ll be sad to see you go, but you can cancel your subscription at any time.
What do I do if I need a security assessment?: We’re happy to help! Please chat to us and we’ll sort that for you.
Can I pay via bank transfer, wire or ACH?: Absolutely! Please contact us to discuss alternative payment methods.
I have a different question…: Please don’t hesitate to chat to us and we’ll be sure to help!