Pricing

Affordable Plans for
Exceptional Quality

Save time and money with our AI-driven quality assurance solution. It’s faster, more consistent, and significantly more cost-effective than manual scoring.

Starter

For teams with a few agents who are just starting on their Quality journey

$45 /month

1 manager
Up to 5 agents
200 scored conversations per month
Email support

Small

For smaller service teams who want to improve their service delivery quality.

$85 /month

Up to 4 managers
Up to 10 agents
400 scored conversations per month
Email support

Business

For businesses with larger service teams that need to take quality seriously

$245 /month

Up to 15 managers
Up to 50 agents
3,000 scored conversations per month
Email support

Enterprise

Get in touch

Unlimited scored conversations
On Premises installation
Phone & dedicated support available
Single Sign-On via SAML or Active Directory
Advanced security and compliance (SOC2 + ISO27001)
SCIM and HRIS integration

All prices are in USD.

Get your first scores for free!

Start your free trial today, no credit card required. You can set up your first scorecard in 5 minutes and see how it works.

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Frequently asked questions

What about the privacy of my data?: We take your privacy very seriously. We do not sell your data to third parties, and we do not use your data for any purpose other than to score your support cases. You can check our privacy policy for more information.
What’s a "scored conversation?": Any conversation Quality Agent creates a score for - basically, one per support case/ticket (excluding spam, or conversations without a reply). Don’t worry, there’s no overage charges if you happen to temporarily exceed this limit.
What’s a "manager?": This is anyone who has full access to your account. They can see all conversations, plus view and edit any scores, and manage your team.
What’s an "agent?"?: Each unique person that answers a support case/ticket is an agent. Managers can also be agents, don’t worry - they won’t be double counted!
Can my team use my trial account?: Yes, the more the merrier! Your trial account is fully functional.
Am I locked in to a contract?: Nope! We’ll be sad to see you go, but you can cancel your subscription at any time.
What do I do if I need a security assessment?: We’re happy to help! Please chat to us and we’ll sort that for you.
Can I pay via bank transfer, wire or ACH?: Absolutely! Please contact us to discuss alternative payment methods.
I have a different question…: Please don’t hesitate to chat to us and we’ll be sure to help!