AI Quality Scoring for Every Support Case
Stop manually sampling 2% of tickets. Our AI scores 100% of your support conversations automatically, consistently, and without bias. Get instant insights into your team's performance.
The Challenge
Manual QA is broken
Most support teams manually review only 2-5% of conversations. That means 95% of customer interactions go unchecked, hiding quality issues, training opportunities, and customer frustrations.
How It Works
Automatic scoring in 3 steps
-
1Define Your Quality Criteria
-
Create custom scorecards or use our AI-generated templates. Check for greeting quality, empathy, accuracy, resolution, grammar – whatever matters to your team.
-
2AI Analyzes Every Conversation
-
Our AI reads and scores 100% of your conversations against your criteria. No sampling, no cherry-picking – complete coverage in seconds, not hours.
-
3Get Instant Insights & Trends
-
View scores by agent, team, or criteria. Spot patterns, identify coaching opportunities, and track improvement over time with comprehensive analytics.
Features
Everything you need for comprehensive QA
-
100% Coverage, Zero Manual Work
- Every single conversation gets scored automatically. No more random sampling or missing critical issues.
-
Consistent & Unbiased Scoring
- AI applies the same criteria every time, eliminating human bias and ensuring fair evaluations across your team.
-
Real-Time Performance Tracking
- See scores update instantly. Track trends, compare agents, and identify coaching opportunities as they happen.
-
Custom Scoring Criteria
- Define what quality means for your team. Score on technical accuracy, empathy, compliance, or any criteria you choose.
-
Weekly Reports & Insights
- Get automated weekly summaries showing team performance, top issues, and improvement areas delivered to your inbox.
-
Seamless Integrations
- Connect with HubSpot Service Hub, Help Scout, and more. Pull conversations automatically with one-click setup.
See It In Action
Deep insights into every conversation
Start scoring 100% of your conversations today
Join teams who've replaced manual QA with AI-powered scoring. Free trial, no credit card required.