Quality Assurance for Help Scout

Simple, powerful QA for Help Scout teams. Score every conversation automatically with AI, get coaching insights, and train agents with personalized quizzes – all for just $45/month.

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Quality Agent scoring Help Scout conversations

Perfect for Help Scout Teams

Why Help Scout teams choose Quality Agent

Simple & Affordable: Just $45/month for unlimited scoring. No complex pricing tiers, no per-agent fees. Perfect for growing teams who need quality without breaking the bank.
Lightning Fast Setup: Connect with OAuth in seconds. Secure authentication with no API keys to manage. Start scoring conversations in under 5 minutes.
Score Every Conversation: 100% coverage across all mailboxes. Email, chat, and phone notes – everything gets scored automatically. No sampling, no blind spots.
Smart Agent Training: AI-generated quizzes from your docs help agents improve exactly where they need it. Turn QA insights into immediate training action.
Custom Scorecards: Create scorecards that match your quality standards. Focus on empathy, accuracy, resolution – whatever matters most to your customers.
Open in Help Scout: Jump directly from scores to conversations in Help Scout. Review context, coach agents, and validate scores without switching tabs.

Quick Setup

Connect Help Scout in minutes

1 OAuth Connect: Click "Connect Help Scout" and authorize Quality Agent to access your mailboxes. No API keys needed – just secure OAuth authentication.
2 Configure Your Scorecard: Use our templates or create custom criteria that match your quality standards. Focus on what matters: resolution, empathy, accuracy, and more.
3 Start Scoring: That's it! Quality Agent begins scoring conversations immediately. View insights in our dashboard or directly in Help Scout. Set up training quizzes for continuous improvement.

Built for Help Scout workflows

Quality Agent understands Help Scout's unique approach to customer service. We work with your mailboxes, conversations, and tags seamlessly.

Mailbox Support

Monitor all or specific mailboxes. Perfect for teams managing multiple brands or departments within Help Scout.

Conversation Threading

Score entire conversation threads, not just individual messages. Get the full context of customer interactions.

Tag Integration

Use Help Scout tags to segment quality scores. Track performance by product area, issue type, or customer segment.

Team Analytics

Track quality by user or team. Identify coaching opportunities and celebrate your top performers with data.

Simple, transparent pricing

Just $45/month for unlimited conversation scoring, AI insights, and training quizzes. No per-agent fees, no usage limits. Perfect for growing teams.

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Use Cases

Perfect for teams like yours

SaaS Companies: Ensure consistent, high-quality support as you scale. Track quality metrics that correlate with churn and expansion revenue.
E-commerce: Maintain service quality during peak seasons. Ensure order issues are handled with empathy and efficiency.
Agencies: Deliver consistent quality across client accounts. Use data to demonstrate value and improve service delivery.

Security First

Your data is safe with us

We take security seriously. Quality Agent uses bank-level encryption and follows security best practices to keep your customer data safe.

OAuth 2.0 Authentication: No API keys to manage or rotate. Secure OAuth flow with granular permissions and token-based authentication.
Read-Only Access: We only read conversation data. Quality Agent never modifies or deletes your Help Scout data.
SOC 2 (In Progress): We're working towards SOC 2 compliance to give you additional peace of mind about our security practices.
Data Control: Delete your data anytime. We never use your customer conversations to train AI models.

Start improving your Help Scout quality today

Join growing teams using Quality Agent to deliver exceptional support. Just $45/month with a 14-day free trial. No credit card required.

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