Quality Assurance for HubSpot Service Hub

AI-powered QA that scores 100% of your HubSpot tickets automatically. Identify coaching opportunities, improve CSAT, and train agents with AI-generated quizzes – all seamlessly integrated with your HubSpot workflows.

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Built for HubSpot Teams

Why HubSpot teams love Quality Agent

Seamless Integration: Connect in minutes with OAuth. No API keys, no complex setup. Quality Agent automatically syncs your tickets and starts scoring immediately.
100% Ticket Coverage: Every ticket gets scored automatically. No sampling, no cherry-picking. Get a complete picture of your support quality across all agents and workflows.
AI Insights & Training: Get actionable coaching insights for each agent. Plus, automatically generate training quizzes to help agents improve exactly where they need it.
Works in Your Workflow: View scores directly in HubSpot with our "Open in HubSpot" feature. No context switching. Your team stays productive in the tools they know.
Improve CSAT & Performance: Track quality trends, identify top performers, and catch issues before they impact customers. Watch your CSAT scores rise as quality improves.
Built for Scale: Whether you have 5 agents or 500, Quality Agent scales with your HubSpot instance. Consistent quality standards across your entire team.

Simple Setup

Connect HubSpot in 3 easy steps

1 OAuth Connect: Click "Connect HubSpot" and authorize Quality Agent to access your Service Hub tickets. No API keys needed – just secure OAuth authentication.
2 Configure Your Scorecard: Use our templates or create custom criteria that match your quality standards. Focus on what matters: resolution, empathy, accuracy, and more.
3 Start Scoring: That's it! Quality Agent begins scoring tickets immediately. View insights in our dashboard or directly in HubSpot. Set up training quizzes for continuous improvement.

Designed for HubSpot Service Hub

We speak HubSpot fluently. Quality Agent understands your tickets, conversations, and custom properties to deliver insights that matter.

Ticket & Conversation Scoring

Automatically score every ticket conversation, including email threads, chat transcripts, and internal notes. Get a complete quality picture.

Agent Performance Tracking

Track quality metrics by agent, team, or pipeline. Identify coaching opportunities and celebrate top performers with data-driven insights.

Custom Property Support

Leverage your existing HubSpot custom properties and fields. Quality Agent adapts to your unique workflow and ticket structure.

Direct HubSpot Links

Every score links back to the original ticket in HubSpot. Review conversations in context without leaving your familiar workspace.

Enterprise Ready

Secure & compliant

Your data security is our priority. Quality Agent uses industry-standard OAuth 2.0 for authentication and only accesses the minimum required permissions.

OAuth 2.0 Authentication: No API keys to manage or rotate. Secure OAuth flow with granular permissions.
Minimal Data Access: We only read ticket data needed for scoring. No access to deals, contacts, or other sensitive CRM data.
SOC 2 (In Progress): Working towards SOC 2 compliance. Enterprise-grade security practices in place.
Data Retention Controls: You control your data. Delete scores anytime. We never train AI models on your customer data.

Ready to improve your HubSpot support quality?

Join teams using Quality Agent to score 100% of tickets, identify coaching opportunities, and improve CSAT scores. Free 14-day trial, no credit card required.

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