Turn QA Insights into Instant Training
Automatically generate personalized quizzes from your training materials. When an agent scores low on product knowledge, they get a product knowledge quiz – instantly. Close the loop between QA and improvement.
The Challenge
QA finds problems. Then what?
You've identified that agents struggle with product knowledge or compliance. But creating targeted training takes hours, and generic training doesn't address specific weaknesses. The gap between identifying issues and fixing them is where most QA programs fail.
How It Works
From content to quiz in seconds
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1Upload Your Training Content
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Upload PDFs, docs, or video links. Product guides, compliance docs, communication templates – any training material you have.
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2AI Generates Smart Questions
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Our AI extracts key concepts and creates relevant quiz questions. Multiple choice, true/false, and scenario-based questions.
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3Auto-Assign Based on QA Scores
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System recommends quizzes to agents who need them. Low grammar scores? Get a grammar quiz. Compliance issues? Compliance training.
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4Track Progress & Improvement
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Monitor completion rates, quiz scores, and QA score improvements. See the direct impact of training on performance.
Features
Smart training that actually works
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Instant Quiz Generation
- Upload any document or video, get a comprehensive quiz in seconds. No instructional design experience needed.
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Personalized to Each Agent
- Agents only get training on what they need. No wasted time on skills they've already mastered.
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Microlearning Format
- Short, focused quizzes that agents can complete between tickets. Better retention without disrupting workflow.
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Closed-Loop Improvement
- QA identifies weaknesses → Training addresses them → QA scores improve. See the direct impact of training.
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Multiple Content Types
- Support for PDFs, Word docs, PowerPoints, and even video transcription. Use all your existing training materials.
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Training Analytics
- Track completion rates, quiz scores, time spent, and correlation with QA improvements. Prove training ROI.
Use Cases
Training that fits your needs
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Product Knowledge
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Upload product documentation, feature guides, and release notes. Generate quizzes that ensure agents know your product inside and out.
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Communication Skills
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Create quizzes from communication guidelines and templates. Test agents on empathy, tone, and professional writing.
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Compliance & Security
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Ensure agents understand data handling, privacy policies, and compliance requirements with regular quiz refreshers.
Complete Loop
QA + Training = Continuous Improvement
Our AI Quality Scoring identifies issues. Our AI Training Quizzes fix them. Together, they create a continuous improvement loop that actually works.
Turn your training materials into improvement
Stop the gap between identifying problems and fixing them. Start your free trial and see agents improve in days, not months.